0800-providers structurally in the problems
Internets via 0800-numbers goes everything except of of a slate day. News groups stand fully with complaints about Superweb and QuickOnline. Connections make is do no, must be done sometimes hundred attempts, and the speed let to wish about. WebGate promises wait much better service, but late thus on self.
Superweb has want to can have a taste the sweet taste of victory only. Again eddy country contends first 0800-internetprovider with serverproblemen. Inbellende customers get again the report that their password do not knocks, after which the connections are broken.
'Superweb closes customers off'
The lack of inbelcapaciteit can slide Superweb in the shoes of telecomleverancier Eneco Call Services. (See news of 24 December 1999.) The stubborn problem with the passwordserver lies self by Superweb.
microweb-reader Rick of Oaths stands after a telephone with the Superweb-helpdesk very distrustfully opposite the ISP. my password did not it, thus I rung. The co-worker told that he a mailtje to the technical boys would steer so that they my account again could activate. I had been closed thus normally.
Of Oaths has the suspecting that Superweb regular users closed so that it more capacity is left for other users.,. I had not a week ingelogd. It is really too mad that they you then already close.
QuickOnline really free of charge?
Superweb has 14,000 users and figures 35 guilder subscriptions expense per month. Customers may have then inbellen on a 0800-nummer. QuickOnline offers an alternative. The business from Zeist asks no monthly sum and offers free inbellen during 'Happy Hours'. Daily customers may have free inbellen during that hours 60 minutes.
QuickOnline contends however also with a flaw at capacity. Users complain stone and bone about bezettonen. According to QuickOnline, that problem will have been remedied soon. On 8 January, the number is expanded of lines strongly.
Users of QuickOnline are also concerned about the telephone expense. There may a hour per day free of charge become gesurft, but single users noticed that the connections also much longer open can remain. QuickOnline costs outside the Happy Hours more than a reguliere ISP, namely 10 penny per minute in the peak hours and 5 penny in the daluren. A QuickOnline-customer writes to have in a news group a very high telephone bill, thanks to QuickOnline.
WebGate promises better service
WebGate, an initiative of the Brabant Limit Internet, will a good alternative offer. The business guarantees inbelcapaciteit and tie width. The subscriptions expenses amount to 55 guilder per month, two ten lake thus then Superweb. WebGate has meanwhile capacity for more than 14,000 customers. Originally the service 1 January would go the airy in. (See news of 18 November 1999.)
the launch put we however from until March, says Limit-owner Remon field men. firstly we must have is Limit moved everything internally on order. according to field men just. we a new inbelnetwork and the servers have stand in other data centers.
Free of charge local bells
Internets without taps is very attractive for the large users. Hence the popularity of 0800-providers. That ISP become possible in the course of 2000 however unnecessarily. KPN-senior official Wim Thick namely has announced that also in the Netherlands so-called 'apartment-rates' will become offered. The user may then local bells against a fixed monthly sum ongelimiteerd, thus also with the PC to the ISP.
Superweb and QuickOnline were not accessible for comment.