Cancel sms-services becomes more easily
The mobile-telefoniecompanies, sms-providers, the telecomwaakhond OPTA, the consumers federation and the Foundation De Ombudsman have agreement reaches about a code of conduct for sms-services, in which the simplified manner of afmelding has been regulated. End of July must satisfy all parties at the appointments.
Through the enormous growth of sms-services also the number is of complaints about the sometimes dubious practices of the providers of it the last years explosive gegroeid. Large groups of consumers in many cases children succeed there not in their subscription on a sms-service on to say or to get sms-inform sent where they asked never.
Also it is costs often indistinctly how much a service. In advertisements often only the sum becomes report named per goods received. How much mobile bellers inform receive then, mention the sms-providers not.
Cancel
The Thursday agreed code of conduct must in that change bring. The at and cancel by sms-subscriptions is simplified. Cancel can in the continuation always through a message with the text 'from' or 'evenly' to the sms-provider to steer.
The mobile-telefoniecompanies on their site a survey of all sms-services and the manner of afmelding set. Users can 'help' also a message with the text sms' and to the sms-service. The sms-provider steers then a message back at the same time information about the canceling of the service.
In advertising must sms-providers always 'clear and unambiguously' the total rate mention that the consumers must pay.,. By sms-subscriptions that expensivelyer are then 70 penny per goods received report, must the consumer the subscription firstly per sms affirm.
Nuanced satisfied
The consumers federation is 'nuanced satisfied' with the appointments. Spokesman Ewald of Kouwen: “The majority of the sms-sorrow do not disappears with this from the world, but unfortunately be all our wishes granted. If the at us had read, will men for instance also permission must give for sms-subscriptions that less then 70 penny per message expenses.”
Furthermore finds the federation the helpfunctie too expensive. “The use of that helpfunctie costs now 40 penny. If the at us had situated was that free of charge been”, according to Van Kouwen.
Until end makes the consumers federation self see to about the maintenance. “The renowned businesses will self undoubtedly at the sms-code of conduct hold. Fraudulent businesses can see to however yet always for problems. What us concerned becomes the OPTA entrusted with the observance of the code of conduct, but legally lies that yet with difficulty. We will there about that for remain lobbies that the OPTA on this sharpen more competences gets.”