Microweb News

The website Complain has generated. nl strongly what complaints. Only differently than that initiator Bram Polak the furrow eyes stood had these complaints relation on the somewhat remarkable practices of Care4more, the uitbater of the site.

Complain. nl bid to drain men with complaints about Dutch businesses from their grievances via the site. By the launch of the site, a few weeks ago, wrote Bram Polak: “Users of the complaints service within 2 days per e-mail an affirmation of their complaint get.

Complain. nl abouttakes the right contact person of the business and steers these a complaints letter. The business is asked in this round to give the dissatisfied customer within 1 week a reaction. Moreover gives Complain. nl at that the complaints so fast possible, but in every case within 1 month, solved serves to become.” Furthermore could the dissatisfied customer indicate that he or they no customer of the relevant business more want to be. The complaint would become passed then on to the competition.

Pay for complaints

What do not Complain. nl at the users reported was that Care4more commit eighty guilder in bill want to bring for the playing on of a complaint. Many businesses, below which Round. com, feel self blackmailed through Complain. nl, as on that in the broadcast of the Cluster-program Radio Online past Sunday. In this broadcast, Contijn of Marle, the lawyer of Foundation De Ombudsman, that justice the affair said should examine because of possible blackmail practices.

After the bewuste radio-broadcast wentelt Bram Polak self through the matter. “We find the boring that these parts of our method negative its goods received. We want to emphasize that it in no way our intention am been commit under pressure to set. Businesses that this experience have well so, we offer writes by these our sincere excuses at”, as he in a reaction on its site.

Polak says that the methods of Complain. nl has been changed. The first complaints are sent on now free to the concerning business. The business gets dished up near it the question or want to become the Service Partner. For 495 guilder per year then the ten next complaints are played on.

After that serves the business a particular sum per complaint to fourneren. Do not enters the business into Polak's proposal, then get indieners of new complaints the next communication to see: “The business has us before communicated that they no complaints via our complaints service want to receive”.

Until now closed has Complain. nl yet no Service Partners. “We have however with about sixty businesses contacts. We expect that it shortly will walk”, as says Polak.

Misleading metatags

Complain. nl worked also with a number misleading metatags (terms on which much missing machines seek). As under others 'consumers federation' as missing term became uses. Also that would change Polak.

When microweb yesterday the source code of Complain. nl looked at, pale that this missing term on a number place yet prevented. “That have we about the head seen, we will they immediately remove”, according to Bram Polak, that everything in the work the bad image of its site put want away to clean: “All tenen on which we stood be we now pampering.”